FAQs — Lj Bedding and Furnitures

Payments

We have the following payment methods available below:

Cards
Processed securely via Shopify Payments which is used by most of the online retailers.

- MasterCard
- Visa
- American Express

Shop Pay
Powered by Shopify, Shop Pay makes checking out faster for you securely.

Wallets
Shopify Payments accepts digital wallet payments available on Android and Apple mobile phones.

- Google Pay
- Apple Pay

Paypal
You will be redirected to Paypal's page to complete the purchase.

Buy Now, Pay Later options
Buy now, pay later with the options below that suits your needs.

- AfterPay (Buy Now and Pay with 4 equal instalment due fortnitely)
- ZipPay (Buy Now and Pay with flexible payment methods)
- Humm (Finance)

Manual/Cash Payments
Instructions regarding this will be communicated to you via email or call

We aim to process refunds within three days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to 10 business days after we have confirmed that your order has been returned and approved for refund before getting in touch about your refund. We’ll contact you by email or call to let you know when your refund has been processed.

If more than 15 business days have passed since we’ve approved your return, please contact us at Contact Us.

Ordering and delivery

Shipping fee are based on weight and destination of your order. The postage is dynamically calculated which can be found after providing your address in the checkout page.

Should you need to change the delivery address after placing your order, please contact us as soon as possible and we will help you as much as we can, but further charges may apply depending on the new address.

Should the order be required to be delivered on a destination that requires a flight of stairs, please advise us on this with your order as further charges will apply. Otherwise, Depending on the order, deliveries are to the front door on the ground floor.

Re-delivery Fee

Our delivery contractors will be in touch with you prior to the delivery and in any case where our contractors were unable to deliver the order due to the customer not being available on the agreed time, a re-delivery fee will apply. If you do not wish to pay for a re-delivery fee, your order is available to be picked up on our showroom at no cost (A storage fee will apply after 14 days of the order not being picked up. Please see below) however, the delivery fee is no longer refundable.

Storage Fee

In any case that the dispatch is delayed due to customer’s request, please note that a storage fee may apply.

An arrangement can be made with our team if you wish to postpone the dispatch of the delivery

We can store your order for 14 days from the date of when your order is ready to be dispatch or collected but after 14 days, a storage fee of $15 per week will apply (maximum of $400). Once maximum fee has been reached, we will get in touch with you to notify that your order is going to be cancelled and a refund minus the storage fee will be processed. Storage fee are non-refundable.

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at Contact Us just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

Orders that require shipping will be delivered within three to ten days, depending on your preferred shipping method. You will be updated via email regarding the status of your delivery.

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to dispatch and delivery via email.

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via cloudcomfortliving@gmail.com, we may be able to cancel your order before it’s processed. If not, we’ll dispatch your order and then you can return it to us if you wish upon receiving it.

If this is all under one order, we will try to fit as much item into one box while ensuring that this item gets delivered to you safely. In some cases, depending on the size of your order, we may need to deliver your item on separate boxes but will be ensured that it will all be delivered together.

Returns

Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, sealed or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please send us a message via Contact Us.

If your return is accepted, we’ll send you a return label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Contact Us.

Damages and issues

Please inspect your order upon receiving it within 48 hours and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

If the item is eligible for return, you can absolutely return your item to us, within 14 days after receiving it.

Please note that as the buyer, it is your responsibility to cover any shipping cost if you wish to return an item based on “Change of Mind” returns regardless of any free, discounted or any shipping promotions that may have been used upon placing your order.

To be eligible for a return on a product with a “change of mind reasons”, the order must comply with the conditions below:

In the same condition that you received it

Unworn, unused, unopened or not washed/laundered

Not assembled

Tags has not been removed

Must be in its original packaging

Valid receipt or proof of purchase

The following products below are not eligible for return due to “Change of Mind Reason”

Made to Order

Clearance Stock (Floor Stock, On Sale items and any form of discounted price items.)

Mattresses, bedding, pillows and sofa covers

Special orders or Customized/Personalized items

Incomplete or only part of the whole product (All parts of the item must be together upon return)

Gift Cards

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds

We will notify you once we’ve received and inspected your return. Once we have confirmed the condition of the item, we will issue you a store credit (change of mind returns) minus 5% restocking fee. (The store credit does not include the cost of the shipping)

*(Change of mind) as a reason does not qualify for a refund but will be converted to store credit of the same value.

(Updated 23/01/25)

Please contact our customer service team via our "Contact Us"page. Providing the return is within the 14-day cancellation period and meets our return criteria, we will issue you with a return note by email. You need to print this off and attach it to the packaging of the product when returning it to us. You will need to arrange and pay for suitable packaging when returning an item

We send return notes by email, so if you can locate the email we sent you, simply print off a new one. If you can’t find this email, please get in touch and ask for it to be resent to you.

This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds within three days after receiving the item, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card.