Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Contact Us. Please note that returns will need to be sent to the following address: “Lj Bedding furniture, 255 George Street, Liverpool NSW 2170, Australia”.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Contact Us.
Damages and issues
Please inspect your order upon receiving it within 48 hours and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
All products listed on Cloud Comfort Living will be clearly tagged whether it is eligible for return or not.
If the item is eligible for return, you can absolutely return your item to us, within 14 days after receiving it.
Please note that as the buyer, it is your responsibility to cover any shipping cost if you wish to return an item based on “Change of Mind” returns regardless of any free, discounted or any shipping promotions that may have been used upon placing your order.
To be eligible for a return on a product with a “change of mind reasons”, the order must comply with the conditions below:
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In the same condition that you received it
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Unworn, unused, unopened or not washed/laundered
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Not assembled
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Tags has not been removed
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Must be in its original packaging
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Valid receipt or proof of purchase
The following products tagged as below are not eligible for return due to “Change of Mind Reason”
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Made to Order
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Clearance Stock (Floor Stock, On Sale items and any form of discounted price items.)
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Mattresses, bedding, pillows and sofa covers
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Special orders or Customised/Personalised items
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Incomplete or only part of the whole product (All parts of the item must be together upon return)
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Gift Cards
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10-15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Contact Us.
Please Note
AfterPay refund Policy below.
When purchasing with Afterpay, please note that the 5% surcharge is not refundable for all orders per Afterpay refund policy. As Afterpay is a separate entity, please contact Afterpay directly should you have and queries regarding the surcharge refund process.
