Refund policy

We have a 14-day return policy*, which means you have 14 days* after receiving your item to request a return.

*Unless the product says otherwise, our standard return policy applies. For example, if a product in the description says '7-day return', you must request the return within 7 days.

To be eligible for a return, your item must be in the same condition that you received it, sealed or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please send us a message via Contact Us .

If your return is accepted, we’ll provide you details of where to send and who to address it to. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Contact Us

Damages and issues

Please inspect your order upon receiving it within 48 hours and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

If the item is eligible for return, you can absolutely return your item to us, within 14 days* after receiving it.

Please note that as the buyer, it is your responsibility to cover any shipping cost if you wish to return an item based on “Change of Mind” returns regardless of any free, discounted or any shipping promotions that may have been used upon placing your order.

To be eligible for a return on a product with a “change of mind reasons”, the order must comply with the conditions below:

In the same condition that you received it
Unworn, unused, unopened or not washed/laundered
Not assembled
Tags has not been removed
Must be in its original packaging
Valid receipt or proof of purchase

The following products below are not eligible for return due to “Change of Mind Reasons”

Made to Order
Clearance Stock (Floor Stock, On Sale items and any form of discounted price items.)
Mattresses, bedding, pillows and sofa covers (
Please ensure you carefully check the mattress size before purchase, as we cannot accept responsibility for incorrect size selection. Due to hygiene reasons, mattresses are non-returnable and non-refundable.
Special orders or Customized/Personalized items
Incomplete or only part of the whole product (All parts of the item must be together upon return)
Gift Cards
Items are assembled per request

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return. Once we have confirmed the condition of the item, we will issue you a store credit (change of mind returns) minus 15% restocking fee. (The store credit will not include the cost of the shipping)

*(Change of mind) as a reason does not qualify for a refund but will be converted to store credit of the same value.

(Updated 23/07/25)