Shipping policy

 

Shipping fee are based on weight and destination of your order. The postage is dynamically calculated which can be found after providing your address in the checkout page.  

Should you need to change the delivery address after placing your order, please contact us as soon as possible and we will help you as much as we can, but further charges may apply depending on the new address.

Should the order be required to be delivered on a destination that requires a flight of stairs, please advise us on this with your order as further charges will apply. Otherwise, deliveries are to the front door on the ground floor. 

 

Re-delivery Fee 

We will organise a delivery date and will keep you updated with a tracking number(If available). In any case where the delivery was not fulfilled and the order is sent back to us due to the customer not being available on the agreed time, a re-delivery fee will apply. If you do not wish to pay for a re-delivery fee, your order is available to be picked up on our showroom at no cost (A storage fee will apply after 14 days of the order not being picked up. Please see below). Please do keep in mind that the delivery fee is non-refundable. 

Storage Fee 

In any case that the dispatch is delayed due to customer’s request, please note that a storage fee may apply.  

An arrangement can be made with our team if you wish to postpone the dispatch of the delivery  

We can store your order for 14 days from the date of when your order is ready to be dispatch or collected but after 14 days, a storage fee of $15 per week will apply (maximum of $400). Once maximum fee has been reached, we will get in touch with you to notify that your order is going to be cancelled and a refund minus the storage fee will be processed. Storage fee are non-refundable.